Job Type: Full-Time
- Answer and direct incoming calls in a professional and courteous manner.
- Assist with administrative tasks, including data entry, scheduling, and record-keeping.
- Maintain confidential information and ensure discretion in all communications.
- Support estimating and job documentation as needed.
- Process and track invoices, payments, and work orders.
- Occasionally meet with customers for estimates and inspections.
- Assist in creating and submitting estimates when needed.
- Provide support to the production team by coordinating job schedules and logistics.
- Learn and support different aspects of SERVPRO operations, including water, fire, and mold restoration processes.
- Run marketing and operational errands as needed.
- Support business development efforts through networking and customer outreach.
- Assist with social media and marketing initiatives when needed.
- Participate in a rotating schedule (typically once per month) to handle after-hours emergency calls.
- Dispatch crews and provide initial support to emergency customers.
- Strong organizational skills and ability to multitask.
- Excellent communication and customer service skills.
- Ability to maintain confidentiality regarding sensitive company information.
- Willingness to learn all aspects of SERVPRO’s operations.
- Ability to work independently and take initiative when needed.
- Must be reliable, professional, and able to adapt to a fast-paced environment.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn SERVPRO software.
- Valid driver’s license and ability to run errands as needed.
- Experience in administrative support, customer service, or office management.
- Experience with estimating or insurance restoration (a plus but not required).
- Knowledge of SERVPRO processes or the restoration industry (preferred).
- Opportunity to gain experience in multiple aspects of a growing business.
- A dynamic work environment where no two days are the same.
- Be part of a team that helps customers recover from unexpected disasters.
- Career growth opportunities within a well-established franchise.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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